Frequently Asked Questions

*Due to the unusually large amount of car theft in the Lawrence Park area we discourage our customers from dropping their vehicles off outside of regular business hours. In the case that that is not possible; please drop your keys in a sealed envelope in the drop box on the side of the building and lock your wheel with a club if possible (if you do not have one we sell them here!). We have several measures in place to deter theft such as keys locked in a saef overnight, bars blocked doors and windows, alarm system, cameras and lights. We are not held responsible for your vehicle outside of business hours if it is left parked outside.

What are the signs of needing new tires?

Tires are designed to last about 5-6 years regardless of usage. Tread life and cracking are the number one reasons to replace tires. If you are unsure if you need new tires, feel free to stop by and one us would be happy to advise you. We also check your tires every service and tire change.

Why does my vehicle need an oil change?

Engine oil breaks down over time and becomes more dense which worsens its ability to absorb heat, circulate and lubricate the engine and could cause overheating and eventually destroy the engine all together. For these reasons oil should be exchanged every 5,000 kilometres or at least twice a year.

What time can I drop off my car?

All appointments are booked as full days, not at a specific hour of the day. That however does not mean that services will take the full day. Vehicles are serviced on a first come first serve basis, therefore, the earlier you arrive, the earlier it will be finished. It is recommended to come as close to 8am as possible or even drop off the night before. We are always happy to accommodate special pick-ip or drop-off times upon request, we just ask that you mention it when booking.

What's included in an oil change service?

Our oil changes are much more comprehensive  than industry standard. We make sure to go over all the vehicles wear items and bring anything we find to your attention.  For everything that is included please visit the oil change section under the services tab.

Do we offer pick-up and drop-off service?

Yes, we offer free pick-up and drop-off services in the Lawrence park area.

Are we warranty approved?

Yes, rest assured that your vehicle’s warranty is not voided by coming to us.

Do you submit to Carfax?

Yes, all off our services are submitted to Carfax.

What are our hours?

We are open 8am - 6pm Monday - Friday. After hours pick-up and drop off can be arranged.

What's the sticker on the top left of my windshield?

It is your oil change sticker, we replace it every time your vehicle has its oil changed to remind you when it is due next. This way you know that when the vehicle reaches the listed mileage or date it’s time for another change.

What are the benefits of synthetic vs. standard oil?

Synthetic oil is more resistant to breaking down over time which makes it last longer than conventional standard oil. It is also more resilient to withstanding higher temperatures which prolongs the life of the vehicles engine

Do you take drop-ins?

Yes, drop-ins are welcome but we do ask that you call before, as we are busy and cannot always accommodate more work if we already have a full schedule for the day.

WhDo we sell tires and rims?at's included in an oil change service?

Yes, we offer tires and rims for all makes and models of vehicles from all the most reputable tires brands.

What type of vehicles do we service?

We service almost all makes and models of vehicles.

Do we recycle?

Yes, we recycle all of our oil, oil filters, cardboard and lubrication products.

What are the benefits of winter tires?

The rubber on winter tires is designed for traction in low temperatures and harsh weather conditions.  All-seasons are not the same as winter tires.

Will my car be done same day?

Unless otherwise specified all services are same day.

My tires have plenty of tread left, why do they need to be replaced?

Tires have a shelf life, and as they age the rubber hardens and starts cracking just as it does on a rubber band which reduces the traction to the road and increases stopping distance.

Can I drop my car off after hours?

You are more than welcome to drop off your car after hours and leave your keys in the drop box as long as you have an appointment the following business day.